We want your experience with us to be a great one, even if you have to return or cancel an order. No matter what, we will always provide you with above and beyond service. - Nick Schycker, President & Founder
You may return most new, unopened/unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 1-2 weeks upon initiating return. However, in most cases you will receive a refund quicker. This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank/our card processor (if paid via credit/debit card) to process our refund request (3 to 5 business days).
If you need to return an item, simply contact us at 210-901-8991 or email firstname.lastname@example.org. We will help you every step of the way.
If you would like to return an item that was damaged in shipping please contact us directly and be sure to have documented photos of the items. When you receive the item(s) from the carrier please inspect items and note if possible immediately on documents that shipping company provides. This will allow us to help you and us get a claim successfully approved. We package all of our items (ground and freight) with care and usually double/triple the amount of packaging/shrink needed to make it to you without a scratch. Sometimes, the shipping companies (ground and freight) make mistakes, we will hold them accountable. If you are seeking damages we will see to it that it is taken care of and keep you updated as we go through a claims process. Once claim is approved, we/freight company will send money(s) to you. If you are requesting a new item due to overwhelming damage, these get approved pretty quickly and we can usually have an item to you within 1-3 weeks depending on our schedule and stock. We will do everything we can to expedite your item(s) to you.
Cancellation of Custom Item(s):
If you request or order a custom item(s) for you, understand that this item(s) is yours after the order is submitted. We do understand life happens and circumstances come up that would prevent you from completing an order. If you would like to cancel an order of a custom item(s) please note that we will charge a 25% restocking fee as well as all applicable freight charges. Example: You ordered a $1500 item, and cancelled it prior to shipping, you would incur a $375.00 or 25% restocking fee. If that same $1500 order shipped and you cancelled after it shipping you would incur the $375 or 25% restocking fee as well as freight to your destination, and freight back to our location. We ask that if something does come up save yourself some money and don't let us ship item(s), contact us prior.
Custom items: All UTV roofs and tops that are for vehicle model years: 3 or more years or older. Any roof or item(s) that has been modified or had additions added over the stock/standard package unit production form.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order the item(s) will either be in stock or have to be built up. Therefore, shipping time varies depending on availability. If item(s) are in stock, we try our absolute best to get those out same day, if not next day for sure. If item(s) is out of stock OR has to be built-up, we will give you an estimated ship date. We always provide tracking information for all shipments that leave our location.
Please note that some of our items can only ship via LTL Motor Freight. LTL shipments always have to have someone to sign for the item(s), or they will NOT be delivered. Ground packages can ship without signature required.