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You may return most new (non-custom items), unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you are having issues doing so inside your account, you may contact us direct.
If you would like to return an item that was damaged in shipping please contact us directly and be sure to have documented photos of the items. When you receive the item(s) from the carrier please inspect items and note if possible immediately on documents that shipping company provides. This will allow us to help you and us get a claim successfully approved. We package all of our items (ground and freight) with care and usually double the amount of packaging/shrink needed to make it to you without a scratch. Sometimes, the shipping companies (ground and freight) make mistakes, we will hold them accountable. If you are seeking damages we will see to it that it is taken care of and keep you updated as we go through a claims process. Once claim is approved, we will send money(s) to you. If you are requesting a new item due to overwhelming damage, these get approved quickly and we can usually have an item to you within 1-3 weeks depending on our schedule and stock. We will do everything we can to expedite your item(s) to you.
Cancellation of Custom Item(s):
If you request or order a custom item(s) for you, understand that this item(s) is yours after the order is submitted. We do understand life happens and circumstances come up that would prevent you from completing an order. If you would like to cancel an order of a custom item(s) please note that we will charge a 25% restocking fee as well as all applicable freight charges. Example: You ordered a $1500 item, and cancelled it prior to shipping, you would incur a $375.00 or 25% restocking fee. If that same $1500 order shipped and you cancelled after it shipping you would incur the $375 or 25% restocking fee as well as freight to your destination, and freight back to our location. We ask that if something does come up save yourself some money and don't let us ship item(s), contact us prior.
Custom items: All UTV roofs and tops that are for vehicle model years: 3 or more years or older. Any roof or item(s) that has been modified or had additions added over the stock/standard unit production form.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.